Empathy. It means that you can truly relate to a situation because you’ve trudged through it yourself. Being able to “walk a mile in her shoes” is a powerful experience. It leads to deeper understanding.

It’s the time for me to be empathetic. I’ve written about insurance claims before and now, due to water damage in my home, I’m making one myself. I’ve decided to video the whole process so you can see what happens and know what to expect. Today, I’m posting the first video in a series. Join me on the journey?

Renee LeCroy is the Flooring Expert at Don’s Carpet One in Birmingham, AL. For 17 years, she’s been the consumer’s in-store advocate, decoding the flooring industry and offering insider advice. Contact Renee via email.